You earn by owning the paperwork and copies of just about anything despatched. I had all that when speaking with a rep in particular person. He explained to me that the provides and possibilities were not Section of any promo, and spelled out how Telus was finding flooded with these kind of troubles.
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The new contacting element calls for unfamiliar callers to listen to a quick concept and manually respond which has a a person-digit code. One example is, a first-time dialer attempting to hook up with a customer with the Call Manage function is going to be greeted with a quick concept stating “this selection has Connect with Control – to receive via, please push nine.” The amount is randomly created. After the digit is pressed, the decision will connect.
I am seeking the contact number to contact to speak to your agent and questioning whenever they can be found in the weekend. I need to make payment arrangements and tried to on chat, nonetheless they instructed me I really have to contact.
They may be, in my opinion, rip-off artists who will be resulting in Telus and their customers extreme annoyance, Along with the intent of rising their commissions or sales bonuses with the expenditure of Other people.
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I devote about $4500 a 12 months with Telus. In January I bought an outdoor digital camera for $7/thirty day period but regretted it and desired to return it. It was new within the box - only plugged in to check it. After a several hours waiting around about the telephone I learned that there is a $340 price to terminate. That may be a ton for just a $fifty digital camera. I pleaded Together with the agent to waive the price due to the fact I am a loyal customer for therefore very long. He explained a manager will contact to debate. No one referred to as back. Per month later I attempted once again. Ultimately, in April, following eight hrs on the cellular phone concerning this problem nearly that point, I gave my ultimatum… waive the high cancellation cost or I cancel many of the services with Telus and go some other place. No. So, I cancelled every thing. A disgrace, since I haven't experienced a single issue Along with the Television set, internet, or mobile phones and preferred Telus… for over fourteen yrs. Nevertheless the $seven demand persisted. Sigh. A lot more several hours on the cell phone. Why Is that this the only way to communicate? It's so frustrating as well as a colossal waste of time.
Payment impacting variations will require a mobile phone connect with but just before executing that, Have you ever tried the payment arrangement alternatives on the internet?
I'm informed to speak to Loyalty and Resolution and even now finding no the place. I have managed to talk to 2 individuals who referred to as by themselves managers from the Philippines, who couldn't assist me.
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I've built multiple phone phone calls, I've clicked on "Alternatively, you could Call our TELUS Administration Team listed here". concluded the shape, without having reaction, and done An additional kind on MyTelus and also go no reaction.
In the coming weeks and Telus technical support months, we will be Doing work to grow the solutions and services supported, so hold examining back again for updates.